Privacy Policy

​About us

Cash Coach Limited “Cash Coach” or “we” are committed to protect and respect your privacy. This Privacy Policy describes how we collect, use, process your information, including personal information.
For the purpose of the General Data Protection Regulation (GDPR) the data controller is Cash Coach Limited, registered at 20-22 Wenlock Road, N17GU London.

Data collection

In the course of using our services, or corresponding with the Cash Coach team, you may provide us with various pieces of personal data.
We collect and use the data outlined below to provide a contracted service to you or to further operate and develop our business.
Your personal data will not be sold, distributed, or leased to any third parties. We only share your personal data in cases in which it is necessary for us to provide our services.

​Information we anonymously collect

When you use Cash Coach, or visit our website, we automatically collect information, including personal information, about the parts of the product you use, and how you use them:

  • Information about your device — your visits to and use of the site or the Service (including without limitation your IP address, geographical location, browser/platform type and version), internet service provider, operating system
  • Information about your use of the product — length of visit, page views, website navigation and search terms that you use, referral source/exit pages

This information is collected in an anonymous way to help us to continuously improve our products. We never sell any of this data. The tools and services that we use to collect and process the information are all GDPR compliant.

​​Benchmark Data

Cash Coach provides aggregated financial data to allow Cash Coach users to benchmark their spending against their peers (other Cash Coach users) using Benchmark data.
Aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) is not considered personal data under GDPR as it can’t be used to directly or indirectly identify you.
Benchmark data will be exclusively used for the benefit of Cash Coach users, and will not be sold to any third party.

​Retention Periods

We generally retain your information for as long as it is necessary for the performance of the contract we have with you, or to comply with our regulatory obligations. If you no longer want us to use your information you can send a request to hello@cashcoach.co.

​Where we store your data

All information you provide to us is stored on secure cloud servers. Any transmission of information to our partners (including information to facilitate payments) are encrypted using TLS technology, the current standard in secure communications over the Internet.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Information is stored using state-of-the-art symmetric encryption (AES). If we do transfer your personal information outside the EEA to our suppliers, we will make sure that it is protected to the same extent as in the EEA.

We value your trust in providing us your Personal Information, thus we are striving to use the best means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

​Your Rights under GDPR

Getting a copy of your data — you have the right to get a copy of the data we hold about you, free of charge. To do this, please reach out to hello@cashcoach.co.

Rectification of inaccurate or incomplete information — you have the right to ask us to update any information we hold which may be inaccurate.
Erasure of data or the ‘right to be forgotten’ — you have the right to ask us to erase personal information we hold on you, and close your account.

Lodging complaints — you have the right to lodge a complaint with the Information Commissioner’s office. You can contact the ICO at https://ico.org.uk/make-a-complaint/ or by phone: +44 303 123 1113.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

​Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us.

Complaint Procedure

We sincerely aim to provide you the best product and services we can. If we failed to meet your expectations, please contact us at hello@cashcoach.co to tell us about your satisfaction.

We may ask you additional information to make sure we understand the source of the problem and remediate it appropriately.

Should we fail to resolve your complaint to your satisfaction in a timely manner, you can contact the Financial Ombudsman Service. Details of the Financial Ombudsman Service:

Exchange Tower
London, E14 9SR
complaint.info@financial-ombudsman.org.uk

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